Terms & Conditions of sales
This site - www.uepets.cn is owned and operated by UEPets Trade Co., Ltd. ( "we", "us" and "our"), for Customers using its online services.
If you wish to use our services or browse the Site or otherwise use this Site, please read these Terms and Conditions carefully before using this Site. By accessing, browsing or using this Site or any part of it, you agree that you have read these Terms and Conditions and that you accept and agree to be bound by them.
1. GENERAL
1.1 In these Terms and Conditions, the following definitions shall apply:
(a) “we”, “us” or “our” is a reference to this Siate and UEPets Trade Co., Ltd.
(b) “you” or “your” is a reference to the person to whom we are providing the services or delivering merchandise and who is required to pay for the merchandise we delivered.
(c) "Customer" means any person who accesses and uses this Site, and places an order with us including (without limitation) you.
(d) "Legal Notice and Disclaimer" means the legal notice and disclaimer applicable to this Site and all matters and services related thereto.
(e) "Privacy Policy" means our policy and practices regarding the collection, use, retention, transfer and access of personal data collected in connection with this Site, a copy of which is accessible here.
(f) "Price" means the applicable price of a Product as at the time of actual transaction denominated in Chinese Yuan or US dollars or Russian rubles.
(g) "Product(s)" means any and all products offered for sale on our online store as at the time of actual transaction.
(h) "User Account" means an account that a Customer applied for on this Site and established after our review and approval to provide more convenience to the Customer in using this Site.
(i) “Terms and Conditions" means these terms and conditions, the Legal Notice and Disclaimer, the Terms of Use and the Privacy Policy.
1.2 All Products sold through this Site are subject to these Terms and Conditions. By registering for a User Account or by submitting your order for processing at this site either as a registered user or as a guest user, you confirm that you have read, understood and agreed to the Terms and Conditions in effect as at the time you submit your registration for a User Account or your order for purchase, as the case may be.
1.3 These Terms and Conditions incorporate the Legal Notice and Disclaimer, the Terms of Use and the Privacy Policy, and as far as this Site (and all matters and services related thereto) is concerned, these documents shall prevail over any other document including any our store policy purporting to have a contractual effect in the event of conflict.
1.4 You agree to provide accurate, complete and up-to-date registration information to register and create your User Account. For payment purposes either as registered user or guest user, you shall provide with accurate and complete credit card information, and you represent and warrant that your use of the credit card or anyone else's use of the credit card via your User Account (details of which have been supplied) is authorized and lawful.
1.5 We have the absolute discretion to refuse or terminate registration of an User Account by any Customers, and/or to amend or cease operation of our online store, delivery services and/or any services or functions provided via or in relation to this Site (in whole or in part), at any time, for any reason whatsoever and without any notice or liability to any Customers.
1.6 You agree that you are responsible for all activities carried out on or through your User Account, and you authorize us to assume that any person using this Site with your User Account is either you or is authorized to act for you or by you to do so. You agree to pay for every order made under your User Account and agree to indemnify our for all claims, losses and damages whatsoever made by any third party arising from or in connection with the use of your User Account (whether or not authorized by you). You shall be responsible for safeguarding your User Account and registration information including your credit card details etc., provided to us. You shall be responsible for notifying the bank of any changes to your records, or loss, theft or unauthorized use of your credit card.
1.7 Placing an order means you agree to purchase Products in accordance with the Terms and Conditions set out herein. After receiving your order, we will acknowledge receipt of your order. However, it is not an acceptance of your order. We shall make every effort to fulfil your order, but shall not be liable to you if we shall decline or become unable to fulfil an order for whatever reason, including supply shortage or supply modification, or consider unreliable for credit reason or otherwise in its sole discretion.
1.8 You shall ensure that your password to your User Account is kept strictly confidential to prevent authorized use, and shall regularly update your password. You shall immediately change your User Account password and notify us if you reasonably suspect that there has been any unauthorized access or use of your User Account and/or disclosure of your User Account password. We shall use its best endeavors to prevent any unauthorized access to this site.
1.9 Products and Prices displayed on this Site are for reference only and are subject to alteration or modification as at the time of actual transaction.
2. PRICE
2.1 We shall make every effort to ensure that Prices, details and sizes of Products detailed on this site are up-to-date but reserve the right to vary the Price and other details of the Products or range of Products listed on this Site, without prior notice or any liability.
2.2 There may be discrepancies between the online bill and the final bill due to out-of-stock products, special offers and other unforeseen circumstances. We reserve the right to adjust the online bill and such adjustments will be marked on the final bill presented to the Customer at the time of delivery, and the Customer shall be charged in accordance with such final bill.
2.3 All Price does not include logistics charges.
3. PAYMENT
3.1 Payment for Products ordered through this site shall be made by Alipay, Wechat Pay, Web-money, or credit card (Visa & MasterCard).
3.2 We may change at any time the method by which payments for orders at this site may be effected and such changes may be notified to you by e-mail, mailshots or by notice shown on this Site.
3.3 Where there are additional charges, such charges will be set out separately for your acknowledgment and confirmation prior to proceeding to payment.
4. Delivery
4.1 Trades terms on this site is FCA Shenzhen / Guangzhou / Beijing / Shanghai / Yiwu / Xiamen, by Incoterms 2020.
4.2 Shipment starts within forty (40) (days after the confirmation of your order.
4.3 The way of transportation is determined by communication result with you. Any form from sea freight, land transport by car, rail freight, air freight and express, will be considered and possible.
4.4 You may track the logistics status from the logistics service provider or third-party channels according to the waybill, but we do not guarantee the authenticity and update timeliness of the information from the logistics service provider or third-party channels.
4.5 In case of any dispute, the decision from us is final and binding.
5. CANCELLATION OF ORDER
5.1 The Customer may cancel the order within 24 hours after placing the order successfully on this Site without incurring costs. If the order has been placed for more than 24 hours, the Customer will not be able to cancel it without the approval from us.
5.2 If your purchase is not expected to be delivered on time, we will communicate with you to adjust the delivery date or cancel the order.
5.3 All discount items, free gifts and redemption items are subject to stock availability. No substitution and no prior notice will be made if stock is not available.
6. TITLE
6.1 All risks in the Products shall pass to the Customer upon the signing of receipt by the international logistic service provider. But we shall retain title in the Products until full payment has been received.
7. RETURN OF PRODUCTS / REFUND
7.1 Images and videos of Products on this Site may not correspond exactly to Product description and are for general reference only. The Customer shall not be entitled to return a Product or refund on the basis that it does not correspond exactly to its online image or videos.
7.2 We shall use reasonable efforts to ensure that orders are correctly fulfilled and shall deal with any discrepancies in the following manner, provided they are reported via the below channels in accordance with the timelines specified below:
(a) If any Product proves to have been delivered in a damaged condition, expired, omitted in the delivery, or if a wrong Product is delivered, under the proven condition that the Products have not been used, we shall refund the Price of that subject Product or replace the subject Product.
(b) You can raise the refund request by logging in this site, check the order history, look up for the corresponding order and follow the instruction to submit the refund request within 14 days of receipt of the delivery. You can also contact our customer service for refund request within the aforesaid 14 days by sending email to us.
(c) If any Product which was not included in your order is delivered to you, we reserve the right to collect those Products.
(d) If your are charged more than the Price of a Product, we shall refund the difference.
(e) We will not refund or rectify discrepancies as aforesaid 14 days after your receive of products.
(f) All gift items / stamps must be returned together with the returned Products. Otherwise we reserve the right of final decision in refund approval.
7.3 Our total liability to any Product on this Site in the aforesaid circumstances is limited to refund of the Price of the Product or replacement specified above. All other remedies are expressly excluded.
7.4 Refunds shall be credited to the same account which you used for placing the order.
7.5 In case of dispute, we reserve the right of final decision.
8 Personal and commercial Data and information
8.1 In order to use this Site or register with us and create a User Account, it is necessary to provide us with the personal data that is indicated as “mandatory” on the registration or payment page on this Site. If you are unable or unwilling to provide us with complete and correct personal data that is indicated as “mandatory” on the registration or payment page, we may not be able to register a User Account for you or provide you with some of our services.
8.2 You expressly agree and acknowledge that all personal data collected by us shall be managed in accordance with the Personal information protection law of PRC.
9 FORCE MAJEURE
9.1 We shall not be liable for any delay or non-performance of its obligations under the Terms and Conditions or this Site (including, without limitation shipment), to the extent that such delay or non-performance is due to any circumstances beyond the reasonable control of our (which shall include, but not be limited to, fire, casualty, accident, act of God, natural disaster, pandemic, any law, order, proclamation, regulation, demand or requirement of the Government or of any of its government agencies, strikes, labour disputes, shortage of labour or lack of skilled labour, shortage or unavailability of products or raw materials, delay in transit or other causes whatsoever (whether similar to the foregoing or not) beyond the reasonable control of our).
10. VARIATION OF TERMS AND CONDITIONS
10.1 We reserve the right to amend these Terms and Conditions in its sole discretion and without prior notice to Customers. You are reminded to review the Terms and Conditions prior to submitting any order or registering a User Account. Once an order is placed or a User Account is registered, you are deemed to have accepted the Terms and Conditions prevalent at the time.
11. PREVAILING LANGUAGE
11.1 In the event of any discrepancy in the English and Chinese and Russian versions of the Terms and Conditions, the Chinese version shall prevail.
12 PLICABLE LAW
12.1 These Terms and Conditions shall be governed by the laws of the PRC and you and our agree to submit to the exclusive jurisdiction of the courts in China.